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S plus balance and calibration issues

My s plus I just received moves forward by itself unless I change the balance calibration to almost the lowest it can go which I’m not sure if that’s normal as my friends s plus balances at it’s normal setting of -.8. Also I attempted to recalibrate and the wheels spun in the same direction as opposed to opposite directions so I’m not sure if that’s normal either. Please let me know if anyone has any advice on this as I can’t find anything online
 
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