Ninebot S- App set to imperial - shows miles but reports in KM

1099 Views 5 Replies 3 Participants Last post by IndyRon, 10 mo ago

bahamasboy

Discussion Starter · 11 mo ago

Hey all,
Anyone else having this issue? My app is set to IMPERIAL, The "title" above distance traveled/ remaining etc. shows "MILES" but the numbers that are reported are actually KILOMETERS. i.e. This morning per the RELIVE app I rode 6 miles out. This is always very accurate. The Segway app showed that I had ridden 9.8 MILES but it is actually 9.8 Kilometers. The biggest issue is that it indicates that I have 10.5 miles remaining on the charge but that's really KILOMETERS and would only be 6.52 actual miles.

Thoughts??

Thank you,

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bahamasboy

Discussion Starter · #2 · 11 mo ago

Follow up: Just deleted and re-downloaded app. On main screen it shows correct MPH when moving. BUT if I tap on the pic of the segway and go to the page as if I were recording the ride, it reverts back to KMH for speed. Also, I rode exactly .5 MILES and even though I'm set to Imperial, it showed .8 which is actually KM. UG! So frustrating.

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elikell

· #3 · 10 mo ago

I'm having the same problem on my Segway NineBot MAX, it says that the device has 20 mi when it really only has like 10 or 15, I wish someone would do something!?

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elikell

· #4 · 10 mo ago

and also when I switch to km it says 40.

again I know that I have not gone 20mi or 40 km...

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bahamasboy

Discussion Starter · #5 · 10 mo ago

elikell said:
and also when I switch to km it says 40. again I know that I have not gone 20mi or 40 km...

The frustrating part to me is that when I email them, they continually give me instructions on how to change from Metric to Imperial- which I have already explained that I've done and switched back and forth several times. I also let them know I've completely removed the app, reinstalled etc thinking there may be something in that approach but nothing changes. I seriously believe they don't really READ the steps that have been taken to try and address this myself. VERY FRUSTRATING!!!

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IndyRon

· #6 · 10 mo ago

I have the same problem. I have a Ninebot s-max, and I have switched the app to imperial (mph), but the control panel on the steering column still reads in kph. Customer support has had me uninstall and reinstall the app 3 times. They have also told me to wait 24-48 hours, but it has been two weeks. The control panel display is still stuck in kph.

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