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Brand new Fugleman owner here, second trip out. First trip was great: handled beuatifully, super-smooth. Second trip was a 2 km trip to friends. Pulled into the drive and noticed smoke from behind the cab. Within seconds of stopping, the smoke turned to flames. Fortunately, we were able to turn on a hose nd put the fire our with limited damage. On inital inspection, it looks like the manifold got way too hot, melted the plastic between the cab and the engine, which dripped onto the manifold and caught fire. I can't believe that I am the only one to experience this as it seems like a design issue. Anyone else?
 

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Brand new Fugleman owner here, second trip out. First trip was great: handled beuatifully, super-smooth. Second trip was a 2 km trip to friends. Pulled into the drive and noticed smoke from behind the cab. Within seconds of stopping, the smoke turned to flames. Fortunately, we were able to turn on a hose nd put the fire our with limited damage. On inital inspection, it looks like the manifold got way too hot, melted the plastic between the cab and the engine, which dripped onto the manifold and caught fire. I can't believe that I am the only one to experience this as it seems like a design issue. Anyone else?
This is a known problem for which Segway issued a recall over a month ago. This overheating problem was also common to Polaris machines at one point and like Polaris, Segway is adding heat shielding to fix the problem. You should have receive notification of this from Segway if not the dealer from where you purchased your machine. There is more on this topic on a couple of the Segway Powersports pages. I bought my machine more than a month ago and am still waiting for the heatshield to be installed before I can take deliver.
 

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This is a known problem for which Segway issued a recall over a month ago. This overheating problem was also common to Polaris machines at one point and like Polaris, Segway is adding heat shielding to fix the problem. You should have receive notification of this from Segway if not the dealer from where you purchased your machine. There is more on this topic on a couple of the Segway Powersports pages. I bought my machine more than a month ago and am still waiting for the heatshield to be installed before I can take deliver.
Hey @LonestarNflorida, thanks for the info. Do you know if they sent out a Technical Service Bulletin (TSB) or anything highlighting the issue? Or any dealer level info related to it?

How far back did you order yours and did they give you an approximate delivery date?
 

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I bought my Fugleman on May 7th. The dealer had been notified of the problem but misled me (intentionally or not) and told me the improved heatshield would be installed the twos days later on Monday. As it turns out, the heat shields had not even been shipped to the dealer and it took more than another month before the Consumer Product Safety Board here in the States approved the fix. I was told by the VP of Segway Friday in an email that they are "working as quickly as possible to box up the parts and send out to Segway dealers" for installation. Today I got yet another story from customer support ... there supposedly was an additional part of the heat shield that was needed and is only just tomorrow supposed to be shipped to the factory to Segway headquarters in McKinney, TX, AFTER which they will then send the heat shields to the dealers. I figure that means at least another month before I'll get my machine. I am not a happy camper. Not to mention an increasing number of posts telling of mechanical issues. Admittedly, most of those issues seem to be with the Snarler, but it speaks to the design and quality control of Segway powersports machines. I knew there was a risk in buying a machine new to the market. However, the fact that the other side by sides comparably equipped from other brands are three to five thousand dollars more expensive and most have MUCH less horsepower. So I decided to take the risk. I hope it wasn't a big mistake.
 
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